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E-PAYPLATFORM

 YOUR ONLINE PAYMENT SOLUTION

FAQ


                                                                                                            

 What is E-currency?

E-currency is an account-based payment system where you can store value in U.S. dollars and transfer payments to others and receive payments from others. It is safe, reliable and confidential. Payments are irrevocable (meaning they cannot be reversed). E-currency is instant, real-time currency for international commerce. In just minutes, you can send and receive payments from anyone, anywhere on the globe!

§ I don’t have an E-currency account. How can I get one?

It is FREE to open an  E-currency Account. Once on the website just click on Create Account/sign up and get an account.To do that immediately vist any E-currency of your choice.

for perfect money click here

for webmoney click here

for bitcoin click here

For ethereum click here

§ Why do I need a E-currency account?

You can easily pay for things online with your  E-currency account without a credit card. You can also receive payments online. It is fast and simple.

§ How can I fund my E-currency account?

just register and click buy on our website and you will be directed

§ Can I pay cash at your office?

YES. you can pay at our office and through the registered bank accounts on this website.

§ Which banks do you use?

We handle all payments through our accounts with our bankers. account number and the details will be mailed to you after you placed order.

§ How long does it take for you to fund my E-currency account?

Normally it takes other exchangers between 24 hours to 5 working days to fund your account. However, we fund all accounts within 5 minutes to 1 hours maximum depending on the number of payments in the queue. If for any reason there is a long time-frame delay, we will issue a refund.

§ Why is my account not yet funded?

Reasons why your E-currency account funding may experience delay include the following:

Due to your inability to give a correct E-currency account number or name.
Due to bad network in the bank that may delay our ability to confirm your payment on time.
Due to temporary network breakdown/maintenance of the E-currency website server.
Due to your inability to fill in properly your bank teller before making payment to our account.
Funds were sent from an account under different name (name does not match user’s name)
3rd party payment (user had someone else send funds on their own name or bank account to us, for us to fund a user’s e-currency account and vice versa)
There is a reasonable suspicion that received funds are fraudulent.
There is a reasonable suspicion that verification documents are counterfeit.

§ What are your rates for selling and buying E-currency account?

Our rates vary with the prevailing market prices and the forces of demand and supply but we can assure you that we have the best rates around and smaller units purchase opportunity.

§ Can i come and visit your office?

Of course, yes but you must first call our line to book an appointment, we require that to serve you better.

§ I noticed an error in the amount credited to my account. What should I do?

Just call our customer support line or email us via support@e-payplaform.com as prices may have change or maybe your payment is not completed 

§ My question is not answered here. What should i do?

Contact us with your question through our Contact us page.
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